Built for South African healthcare · POPIA-era
The whole practice, on one patient record.
Meta-Health runs South African practices, clinics and hospitals end-to-end — scheduling, clinical notes, scripts, medical aid billing, wards and telehealth — without the patchwork of disconnected tools.
- POPIA-aligned
- Multi-facility
- ICD-10 + NAPPI
- Medical aid claims
- Telehealth built-in
Your whole day, one product
Stop juggling four systems.
Most facilities run a diary app, a clinical notes tool, a billing bureau and a WhatsApp number on someone's phone. Meta-Health replaces the juggling act — every desk works the same patient record.
Front desk
Diaries, online bookings, check-in and the live queue — who's here, who's late, who's next.
Consulting room
Vitals, SOAP notes, diagnoses and NAPPI-coded scripts, signed at the point of care.
The ward
Cases, beds and care teams on a live board, from admission to discharge.
Accounts office
Medical aid claims, invoices, statements and reconciliation — coded right the first time.
The workspace
Patients open like files. The day stays in one window.
Every patient opens as a tab over one record — appointments, notes, vitals, scripts and billing side by side, so nobody retypes and nothing slips between systems.
In the patient's pocket
Their side of the record.
The Meta-Health patient app gives every patient a safe window onto the same record the practice works in — no phone calls, no paper.
- Book and manage appointments against the practice's real diary
- See vitals, and record their own readings between visits
- Prescriptions, lab results and medical history on hand
- Messages and reminders from the practice, in one place
The patient app, recorded live · fictitious demo data
Not an import
Built for the shape of South African healthcare.
Systems built elsewhere treat medical aids, NAPPI codes and POPIA as afterthoughts. Meta-Health starts there.
Privacy law, baked in
Data handling designed around the Protection of Personal Information Act — records scoped to the facility that treats the patient.
Medical aid, native
Scheme, plan and member details on the record; ICD-10 and NAPPI codes on every claim line; the claim's status always visible.
Multi-facility from day one
Organisations hold facilities; facilities keep their own diaries, staff and tariffs; one patient identity across the group.
WhatsApp, SMS & email
Confirmations, reminders, recalls and results notices sent from inside the workflow — not from someone's personal phone.
Rand billing, start to finish
Invoices, receipts, statements and month-end reconciliation in ZAR, for private, medical aid and mixed accounts.
Roles per module
The front desk sees the diary and the queue; clinical notes stay with clinicians; accounts stays with accounts.
Architecture
Multi-tenant from the ground up.
Meta-Health was built for groups, not bolted onto them. Organisations hold facilities; facilities hold their own staff, diaries, pricing and billing; a patient is one person everywhere they go.
Your practice group or hospital network — its own users, settings, branding and billing, isolated from every other tenant.
Each clinic, practice or hospital in the group, with its own diaries, staff roles, tariffs and stock — reportable alone or together.
One patient identity across the group; clinical notes, medical aid details and accounts stay scoped to the facility that treats them.
Scheduling
Diaries that match how clinicians actually work.
Availability rules per provider, per facility, per day — and every appointment carries its status from booked to completed, so no-shows and cancellations are data, not mysteries.
- Provider-first calendars with per-clinician availability rules
- Online patient bookings with slot lengths the practice controls
- Automated SMS and WhatsApp confirmations and reminders
- Booked, completed, cancelled, no-show — the history stays on the record
- Jul202026 11:00 consultationDr T. Naidoo Booked
- Aug032026 09:15 follow-upDr T. Naidoo Booked
- Jul162026 12:00 consultationDr T. Naidoo Completed
- Jul152026 15:00 consultationDr T. Naidoo No show
- Jul102026 10:30 consultationDr T. Naidoo Cancelled
Billing & claims
Claims that are coded right the first time.
Medical aid details live on the facility's patient record, every line carries its ICD-10 and NAPPI codes, and the claim's status is never a mystery.
- Scheme, plan and member details captured at the facility level
- ICD-10 and NAPPI coding on every claim line
- Claim lifecycle from draft to submitted to paid, visible at a glance
- Statements, receipts and reconciliation for the month-end
| Code | Description | Amount | Status |
|---|---|---|---|
| 0190 | Consultation | R 486.50 | Paid |
| J06.9 | ICD-10 · primary | — | Coded |
| 704217 | NAPPI · dispense | R 112.00 | Paid |
| 0201 | Procedure | R 320.00 | Submitted |
Hospital
The ward round, on one board.
Admissions run as cases from arrival to discharge. Wards, rooms and beds are live; every admitted patient has a care team that owns them.
- Hospital cases as the single spine of an admission
- Ward and bed boards showing occupancy in real time
- Care teams inherited on admission — no unowned patients
- Tasks, notes and consumables recorded against the case
Telehealth
The consult writes itself up.
Video consults run inside the platform. Record the conversation and the AI scribe drafts the SOAP note for the clinician to review and sign.
- Built-in video consultations — no third-party meeting links
- Consult audio transcribed automatically
- A draft SOAP note produced for clinician review
- The clinician stays the author: review, edit, sign
“…sore throat since Monday, no fever today, finished the previous course…”
O Afebrile · throat mildly erythematous
A Pharyngitis, resolving · J02.9
P Symptomatic Rx · review PRN
Who it's for
From GP rooms to hospital groups.
One platform that scales from a single practitioner to a multi-facility group — run what your facility needs, and nothing you don't.
GP practices
One doctor or ten — diary, notes, scripts and medical aid claims in one place.
Specialist rooms
Deep clinical records, procedure billing and referral letters without the admin drag.
Clinic groups
Facilities with their own diaries, staff and tariffs — reported alone or as a group.
Hospitals
Admissions run as cases; wards, beds and care teams stay live to discharge.
Trust
Patient data, treated like patient data.
Healthcare software carries a different weight of responsibility. Meta-Health is built for POPIA-era South African practice, with access control and auditability designed in — not added later.
POPIA-aligned
Data handling designed around South Africa's Protection of Personal Information Act.
Role-based access
Staff see what their role at their facility allows — permissions are set per module.
Strong authentication
Modern password hashing and short-lived, renewable session tokens for every user.
Validated & audited
API input is validated before it touches a record, and activity is logged.
Next step
A demo walks the same path your patients do.
Booked, reminded, checked in, charted, scripted, claimed — thirty minutes on the real system, with your use cases. No slideware.
- 07:42BOOKINGDr T. Naidoo · 08:00confirmed
- 07:44REMINDSMS + WhatsApp to patientdelivered
- 07:58CHECK-INFront desk · queue position 1waiting
- 08:01VITALSBP 124/82 · HR 71 · SpO₂ 98%captured
- 08:09NOTESOAP note · ICD-10 J06.9signed
- 08:11SCRIPTAmoxicillin 500 mg · NAPPIissued
- 08:12CLAIMMedical aid · R 486.50submitted
- 08:14RESPONSEScheme response · claim acceptedaccepted
- 08:15READYnext patient